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Returns and exchanges within 30 days on all products that have not been opened, worn. All returns/exchanges are subject to approval and must meet our Return Policy standards and guidelines.
1. E-mail contact RMA
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guarantee.
Contact us by e-mail at firstname.lastname@example.org. We guarantee a response within 48 hours.
2. NON-RETURNABLE IF OPENED
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.
3. PAY FOR RETURN SHIPPING
All customers are responsible for their own return shipping costs.
4. Lost returns
We recommend that you send your return with a tracking option, we are not responsible for lost returns.
5. RECEIVE MY REFUND
A full refund will be provided to the original method of payment within 5-10 business days. after we have received, inspected and confirmed that the returned products were not opened.